Position Overview & Specifications

  • Oversee and manage all hotel departments, including front desk, housekeeping, food and beverage, sales and marketing, maintenance, and security to ensure efficient operations and guest satisfaction.
  • Develop and implement policies and procedures to ensure the highest level of guest service and satisfaction.
  • Set and achieve budget goals for the hotel and ensure profitability by closely monitoring expenses and revenue.
  • Develop and implement marketing strategies to increase occupancy and revenue.
  • Hire, train, and manage staff to ensure they provide excellent service to guests and meet the hotel's standards and policies.
  • Foster a positive and productive work environment that promotes teamwork and employee engagement.
  • Ensure compliance with all legal and regulatory requirements, including health and safety, employment, and licensing laws.
  • Develop and maintain positive relationships with guests, suppliers, and other stakeholders.
  • Collaborate with the sales and marketing team to develop and implement sales strategies and promotions to attract new business.
  • Analyze guest feedback and implement improvements to enhance the guest experience

Job Type: Full-time

Benefits:

  • Employee discount

Supplemental pay types:

  • Bonus scheme

Work Location: In person

Expected start date: 26/04/2023