Position Overview & Specifications
TELUS Santé et LifeWorks se sont récemment associés pour tirer parti de la puissance de la technologie et de nos cultures bienveillantes afin de faire progresser notre objectif commun de bâtir un meilleur avenir plus sain pour tous. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.
As a remote Telecounsellor, you will have the opportunity to make a real difference in the lives of EAP clients by providing short-term counselling sessions via both telephone and video calls using a brief solution focussed model.
You can work from home permanently anywhere in the UK (as long as you have high speed internet connection). We have full-time and part-time (28 hours) opportunities available, with flexibility to choose a fixed schedule.
Responsibilities:
- Provide assessments and short-term counselling using a brief solution focused model.
- Refer clients to appropriate internal and external resources as required.
- Complete detailed case notes for all clients and submission of files as per clinical policy.
- Meet objectives as defined by Clinical Management
- Undertake E-Learning modules and trainings on a regular basis.
- Use of computer systems, when required, for booking client appointments, retrieving relevant organizational information.
- Must keep up to date on relevant regulatory and legislative developments.
- Participate in monthly one to one with clinical supervisor.
- Participate in weekly team meetings including professional development opportunities, both internal and externally as appropriate.
- Attending regular external supervision, with a qualified clinical supervisor.
- Hold a minimum of a Diploma Level 4 in Counselling or equivalent (which involved completing 100 hours in an organisational placement).
- A minimum of 3 years post qualifying experience working with clients.
- Have completed minimum 450 clinical hours.
- Registered membership with a professional association such as BACP or equivalent.
- Previous assessment and short-term counselling experience.
- Experience working in a brief solution focused counselling model together with telephone/video counselling experience.
- Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
- Good clinical judgement and understanding of your responsibilities regarding confidentiality; strong work ethic and professionalism.
- Excellent communication, problem solving, collaboration, cultural competency, interpersonal, self-care, time management and organizational skills.
- Computer literacy (MS Word, Excel, Outlook, MS Teams, One Note, SoftPhone etc.).
- Pension, Private Medical Insurance including Digital GP, Dental Plan, Life Insurance, Group Income Protection.
- 24 days annual leave and two extra wellbeing days per year, in addition to bank holidays.
- Monthly supervision cost contribution
- Access to hundreds of perks including cashback offers and discounted gift cards on your favourite brands, discounted cinema tickets and more.
- EAP support provided in a fully confidential manner to ensure you get the support you need.